CANCELLATION & REFUND POLICY
Our Food & Beverage service team will contact the customer once an order has been placed in order to verify the order.
Preparation of your order can begin immediately after your order has been verified for same day deliveries.
Any amendment of order must be notified at least one (01) hour within the order placement time and is at your discretion. Please call +603 2720 6688 to amend the order.
Any amendment request done after one (1) hour from the order placement time will not be entertained.
Cancellations made by the guest is not refundable.
Sofitel Kuala Lumpur Damansara may cancel an order due to inevitable circumstances and shall contact the customer to offer alternatives or allow customer to opt for :-
- Accept alternatives
- Cancelling item(s) that is not available and refund partially
- Cancelling the order and full refund at no cost
- Such refunds will be processed within 7 working days